Mega Riches Deposit, KYC, Bonus and Login Problems Solved

On the train to work you open the site for a short session and the balance still shows the old figure, even though your bank alerted you about the payment an hour ago. That gap almost always comes from a deposit that is still being confirmed between the bank and the casino system, or from a payment made with details that do not match your player account.

Deposit taken by the bank but missing from the balance

The player sees the payment leave the bank account while the casino balance stays unchanged, sometimes for a while.

• The bank has only authorised the payment, and the casino receives the funds later.
• The payment was sent to a wallet or card that is not the one registered on the account.
• A pending deposit from an earlier attempt is still open and blocks the new one.
• The player used a payment method registered in another person’s name.
• The deposit page was closed before the final confirmation screen appeared.

1. Reopen the cashier and refresh the balance once before doing anything else.
2. Check your banking history for the exact status: authorised, pending or completed.
3. If it shows as pending at the bank, wait for it to settle before retrying.
4. Compare the payment details with those saved in your player profile.
5. Look for an unfinished deposit and cancel it if the cashier offers that option.
6. Restart the browser and sign in again to reload the account data.
7. Try on a phone browser if the desktop page keeps showing the old figure.
8. Make a small test deposit to the same details and watch whether it lands.
9. Keep a screenshot of the bank entry and of the cashier page side by side.
10. Stop repeating the payment while the first one is unresolved.
11. Check whether the money arrived as a bonus balance you did not expect.
12. Note the reference number attached to the payment in your bank app.
13. Write down the time of the deposit and the amount exactly as the bank shows it.
14. Contact support once the bank confirms the money left and the balance still does not include it.

Identity verification pending or documents refused

The player uploads a passport or bill and the status stays on pending, or a message says the file cannot be accepted.

• Corners of the document are cut off or a glare hides part of the text.
• The photo was taken of a screen instead of the original document.
• An old address appears on the bill, while the profile holds the current one.
• The name on the account differs slightly from the name on the document.
• The file format or size is not one the upload form accepts.

1. Photograph the document flat on a table in daylight, with all four corners visible.
2. Use the original document, never a scan of a printed copy of a screen image.
3. Make sure the text, photo and expiry date are sharp and readable.
4. For an address proof, pick a document that shows your current address clearly.
5. Match the name in your profile to the document letter by letter, including middle names.
6. Upload one file at a time and wait for the page to confirm each upload.
7. Convert the file to a common image or PDF format if the form refuses it.
8. Resubmit only the document that was refused, not the whole set.
9. Keep the original files saved so you can send them again if asked.
10. Avoid sending documents through chat or email unless support requests them.
11. Do not open a second account to bypass a pending check.
12. Recheck the status after signing out and back in, as the page can cache the old state.
13. Write a short note explaining any difference between your name and the document.
14. Contact support when a refusal message does not say which document failed or why.

Welcome bonus and free spins not showing up

The player registers, makes the first deposit and finds the bonus balance or the free spins missing from the account.

• The bonus code was left out or typed with a spelling mistake.
• The deposit was made before the bonus was selected or claimed.
• The promotion applies to a first deposit that was already used earlier.
• Free spins were credited to a specific game the player has not opened.
• A second account on the same device or address breaks the one-bonus rule.

1. Sign out and back in to force the account to reload the bonus data.
2. Open the promotions area and find the welcome offer you chose.
3. Read the conditions attached to that offer in the promotion text itself.
4. Check whether a code was needed and whether it was entered in the right field.
5. Confirm that the qualifying deposit was the first one on this account.
6. Look at the bonus balance separately from the real-money balance.
7. Search the game library for the title named in the free spins offer.
8. Open that game once; spins sometimes appear only after the game loads.
9. If the offer was claimed but not activated, use the claim option where it is shown.
10. Make sure no other open offer replaces the welcome package on your account.
11. Consider that a deposit made by a method excluded from the offer may not count.
12. Note the date and amount of the qualifying deposit before you write to support.
13. Keep one account only; duplicates are the usual reason a bonus is withheld.
14. Ask support which condition blocked the credit if the promotion text is unclear to you.
15. Discuss the missing bonus with www.megariches-casino.gb.net support when the deposit qualifies and nothing was credited.

Login failing or account locked after wrong attempts

The player types the password and sees an error, or a message states the account is locked after several failed tries.

• The password was changed on another device and the old one is still being used.
• Caps lock or autofill inserts an outdated saved password.
• Several wrong attempts in a row triggered a temporary lock.
• The email address has a typo, so the reset link never arrives.
• Two-factor codes fail because the phone clock is out of sync.

1. Type the password by hand instead of letting the browser fill it in.
2. Check that caps lock is off and the keyboard layout is the one you expect.
3. Clear the saved password for the site and enter it fresh once.
4. Use the password reset option and open the newest email only.
5. Check the spam folder before requesting a second reset email.
6. Set a new password you have not used elsewhere and save it in a password manager.
7. If a two-factor code is rejected, correct the phone’s automatic time setting.
8. Wait out a temporary lock instead of adding more attempts.
9. Try the phone browser if the desktop login page keeps returning an error.
10. Turn off any VPN or proxy, which can make a session look suspicious.
11. Confirm you are on the genuine page and not a saved bookmark to an old address.
12. Sign in to your email first to confirm the address still receives messages.
13. Do not create a new account to get around a lock; that makes the review harder.
14. Gather your username and the approximate time of the last successful login.
15. Contact support when the reset email never arrives or the lock message does not clear.

Keep your profile details, payment method and documents in the same name from the first deposit onward, and most of these blocks never start.